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ThermoExpress is built with passion alongside work, family and private commitments. That is why we keep clear support hours, so you know when you can expect a direct response.
The live availability below is synchronized with the Support Information Discord embed. A green status means that person is within their support hours; a red status means they are not currently available.
Checking the current team availability.
All times use the German time zone. The Discord status is calculated accordingly.
You can message us or open a ticket at any time. Outside the stated hours, a response may take a little longer, but we review every request once we are available again.
Briefly describe what happened and, for technical issues, include screenshots or error messages where possible. This helps us support you more quickly and accurately.
ThermoExpress is run by people with work, family and private commitments. Those things matter, which is why we communicate our hours openly instead of promising constant availability we cannot reliably provide.
Clear hours help us answer support requests with the focus, fairness and attention they deserve. Thank you for your understanding and patience.
Even when we are not online every hour, we are continually working on new things for our drivers: a better driving experience, useful features, the tracker and a strong community. Every step should make ThermoExpress better.
We develop thoughtfully and sustainably, creating features that genuinely help day to day and remain reliable in the long term.
Describe your request briefly and clearly – we will get back to you as soon as possible.